Cancellation Request

Maybe you just need a break? No problem. You can Freeze your membership while away for just $5/month ($5 payments will be reimbursed to you upon reactivation).

Please complete this form to request your Membership Cancellation

Why are you cancelling your membership?*
- Not utilizing services
- Financial hardship
- Moving
Freeze
We understand your time is valuable, but that doesn't mean you don't deserve to pamper yourself on occasion. You may be eligible to enroll in our exclusive Freeze option. This allows you to freeze your membership while you are away and return without any additional fees when you are ready to reclaim a gorgeous glow.
- Request a downgrade
- No thank you
SunFreeze
We understand times can be tough. At Totally Tan & Spa we offer membership options for just $9.95/month. This allows you the opportunity to maintain that gorgeous glow, while saving money at the same time! In order to complete a Sun Freeze Request, you must call customer at 763-355-9260
- Request a downgrade
- No thank you
Did you know we have several locations around the metro area?
Click here to see our locations
How satisfied were you with your experience at Totally Tan?*
Name*
First Last
Date of Birth*
MM slash DD slash YYYY
Phone*
Prior to processing your request, you will be contacted by phone from 763-355-9360
Email*
Enter Email Confirm Email
Please Read*
Cancellation Requests must be submitted by the 20th of the month in order to cancel for the next month. For requests submitted after the 20th, the cancellation will take effect for the following month. Membership cancellations take effect on the 1st, allowing access to services through the end of the month. Note: Submission of this form does not guarantee cancellation. Customers must be eligible for cancellation in order for the request to be processed successfully. A Customer Care Representative will contact you to confirm your request to cancel. Cancellation Requests are not finalized until you receive Cancellation Confirmation from a Customer Care Representative.
I understand the information presented in this form.

When you submit a question or comment you must provide your name and email address.

We never sell or rent your email address or other personally identifiable information you provide us under this circumstance. Your information is used strictly to contact you with answers to your questions and comments.

Monday – Friday 8am – 10pm
Saturday – Sunday 9am – 8pm

Big Lake and St. Francis ONLY Hours
9:00am – 8:00pm Everyday

Appointments necessary for Floats only

Membership Inquiries

Cancellation Request
Freeze Request